Terms of Service

1. Acceptance of Terms

By accessing or using Ventruo's platform, software, APIs, or any related services (collectively, the “Service”), you (“Merchant,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a business entity, you represent that you have authority to bind that entity. If you do not agree to these Terms, do not use the Service.

These Terms constitute a binding legal agreement between you and Ventruo, Inc. (“Ventruo,” “we,” “us,” or “our”), a corporation organized under the laws of the State of Delaware.

2. Description of Service

Ventruo provides an AI-powered business automation platform (“Kayron”) for hardscape, landscaping, and home services contractors. The Service includes AI voice and messaging, CRM and lead management, workflow automation, dashboard analytics, and partner/distribution features.

The Service is provided as software-as-a-service (“SaaS”). You acknowledge that AI-generated content may not be perfect and you retain responsibility for all customer-facing communications made through the Service.

3. Account Registration and Security

Eligibility. You must be at least 18 years old and legally authorized to conduct business in your jurisdiction.

Security. You are responsible for maintaining confidentiality of your credentials and must notify us immediately at support@ventruo.com of any unauthorized access.

Accuracy. You agree to provide accurate, current, and complete registration information. False information may result in immediate termination.

4. Subscriptions, Billing, and Packages

Payment. Subscription fees are billed in advance on a monthly or annual basis. All fees are in U.S. dollars. You authorize Ventruo to charge your payment method on the recurring billing date.

Price Changes. Ventruo reserves the right to change pricing with 30 days' prior notice. Continued use constitutes acceptance of new pricing.

Refunds. Subscription fees are generally non-refundable. If Ventruo terminates your account without cause, we will refund pro-rated prepaid fees for unused periods.

Taxes. You are responsible for all applicable taxes, excluding taxes on Ventruo's net income.

5. Your Use of the Service

You may use the Service solely for lawful business purposes. You agree not to misrepresent the AI to end users in a deceptive manner, engage in spam or unsolicited communications, reverse-engineer the Service, or resell access without authorization.

AI Disclosure. Many jurisdictions require disclosure that communications involve AI. You are solely responsible for compliance with any such disclosure requirements.

6. AI Employee — Specific Terms

Nature of AI Output. Kayron outputs are generated by machine learning models and may contain errors or inaccuracies. Ventruo does not warrant the accuracy of AI-generated content.

Merchant Responsibility. You are fully responsible for all customer interactions facilitated through the Service, including compliance with applicable laws and correcting any AI errors.

Not Professional Advice. Nothing generated by the Service constitutes legal, financial, medical, or other professional advice.

Call Recording. The Service may record calls. You are responsible for obtaining all necessary caller consents under applicable state and federal recording laws.

7. Data and Privacy

Your use of the Service is subject to our Privacy Policy, incorporated here by reference. Ventruo does not sell your customer data to third parties.

8. Intellectual Property

All rights in the Service, including software, models, and documentation, remain with Ventruo. You retain all rights to data and content you upload or generate (“Your Content”) and grant Ventruo a limited license to use Your Content to provide the Service.

9. Disclaimers

The service is provided “as is” and “as available.” Ventruo expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Ventruo's total liability for all claims shall not exceed the greater of (a) fees paid by you in the 12 months preceding the claim or (b) $100. Ventruo is not liable for any indirect, incidental, special, consequential, or punitive damages.

11. Indemnification

You agree to indemnify and hold harmless Ventruo and its personnel from claims arising from your use of the Service, Your Content, violation of these Terms, violation of applicable law, or failure to obtain required caller consents.

12. Dispute Resolution

Informal Resolution. Contact legal@ventruo.com with a written description of your claim; we will attempt resolution within 30 days.

Binding Arbitration. Unresolved disputes shall be finally resolved by binding JAMS arbitration in Wilmington, Delaware.

Class Action Waiver: You waive any right to participate in class action litigation or class-wide arbitration against Ventruo.

Governing Law. These Terms are governed by Delaware law.

13. Term and Termination

You may cancel at any time; cancellation takes effect at end of the billing period. Ventruo may suspend or terminate for breach, non-payment, or legal/security risk with notice where practicable. Ventruo will retain your data for 30 days post-termination for export.

14. General

These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement. Ventruo may update these Terms with 30 days' notice. You may not assign these Terms without our consent.